Booking / Reservations
How do I book a room reservation?
Booking a room reservation for The Den Hotel is easily accomplished online, through our direct booking page at DenHotelChicago.com/book (where you always get our best rates!). There you can browse our rooms and rates, see available dates, and complete your booking with payment. We accept VISA, MasterCard, and American Express cards. Same-day reservations are accepted until 11:00 PM, and self-check-in is available all night - but please be quiet and respectfulSome readersCan I book adjoining rooms?
While none of our rooms have connecting doors between them, our hotel is a small property, which is part of our charm, so if you have multiple rooms for your group, you'll be near each other. Please note, the maximum occupancy of any room is two adult guests. Our rooms are furnished with either a Queen or Double two-person bed, and designed to accommodate adult guests only, aged 21 or older. Persons under 21 years of age are not allowed as guests.Few readersWhen and how do I pay for booking my reservation?
Our reservations are accepted online only, and you'll be prompted to pay at the time you book your room(s). On The Den Hotel website, we accept payment by VISA, MasterCard, and American Express cards. When booking directly on our website (where you get the best rates!), in rare instances you might receive an error message stating that the booking or transaction cannot be completed. This is due to your payment card issuer blocking the transaction for fraud protection reasons, and it's usually rFew readersHow do I change or cancel a room booking/reservation?
We understand that changes to travel plans might occur, and it may be necessary to request changes to or cancellation of a room booking (reservation). To request changes or cancellation of a booking made directly on our website, please contact us and provide the full name, phone number, email address, reservation number, and dates of the booking. Our staff will reply to you as soon as possible regarding your request. To request changes or cancellation of a booking made on a travel site such asFew readersWhat is the room booking cancellation policy?
Our reservations are accepted online only, and you'll be prompted to pay at the time you book your room(s). Cancellation is free if you cancel at least 7 days prior to your booked arrival date. Cancellations occurring fewer than 7 days prior to the booked arrival date, and no-shows, are charged the full booking amount.Some readers
Occupancy Policies
Are children allowed?
The Den Hotel is designed to accommodate adult guests only, and all guests must be at least 21 years of age. The maximum occupancy is two adult guests per room, and persons under the age of 21 are not allowed.Few readersAre pets allowed?
The Den Hotel is not designed to accommodate pets, including animals or other creatures of any kind, and they are not allowed on the property. Properly-documented service animals are the exception, when coordinated with our Front Desk at least two days in advance of arrival.Few readersHow many people can stay in a room?
The maximum occupancy of any room is two adult guests, aged 21 or older. Our rooms are furnished with either a Queen or Double two-person bed. Please note that persons under 21 years of age are not allowed as guests.Few readersCan I smoke or vape on the property?
The Den Hotel is a non-smoking, non-vaping property. Smoking, vaping, etc. is strictly prohibited. Thank you for your understanding.Few readers
Check-in / Check-out
What are the check-in and check-out times?
Check-in: The Den is a self-check-in hotel, where online check-in is required to get your door access code. Two days before your arrival date, and again on the day before your arrival, we send you an email with your self-check-in instructions and link. If you booked directly on our website, our email will be sent to the email address you used for your booking (if you don't see the email, please check your spam or junk mail folder). If you booked on a travel site such as Booking.comPopularHow do I check-in?
Check-in: The Den is a self-check-in hotel, where online check-in is required before you can receive your door code to enter the hotel. Two days before your arrival date, and again on the day before your arrival, we send you an email with your self-check-in instructions and link. If you booked directly on our website, our emails are sent to the email address you used for your booking (if you don't see the emails in your inbox, please check your spam or junk mail folder). However,PopularHow do I check-out?
The Den is a self-check-out hotel. Check-out time is 11:00 AM. On the morning of your departure, you'll receive an email with the link for self-check-out. Note that completing the online check-out will mark your room as available for Housekeeping, so please check-out online only when you've removed all of your belongings and have vacated the room. Online check-out is required by 11 AM. Luggage storage is available at various businesses, shops, and lockers in the area, and you can fFew readersWhere can I store my luggage?
Luggage storage is available at various businesses, shops, and lockers in the area, and you can find and reserve a place via apps like Bounce or LuggageHero or Stasher orFew readersWhy is there a balance due at checkout?
If you booked using a travel site (such as Booking.com or Expedia or one of their many partner sites), there can occasionally be a difference in rate due to a promotion applied by the travel site and/or the way they calculate the taxes, causing the hotel's system to show a balance due at checkout. This amount is usually relatively small, and we advise guests that they can disregard it. If you already paid it during the online checkout, please let us know, and we'll submit a refund request for aFew readers
Rooms / Amenities
What is a Private Bathroom vs. a Private External Bathroom?
At the Den Hotel, each room has an associated private bathroom for the exclusive use of the guests of that room. There are no shared bathrooms. For rooms 101, 103, 202, and 204, the private bathroom is attached to the room ("Private Bathroom"). For rooms 102, 201, and 203, the private bathroom is across or down the hall ("Private External Bathroom"). The private external bathrooms are locked, and accessed using the same code as for the room. On our booking pages, the room descriptions includeSome readersHow do I adjust the temperature in my room?
The hotel's heating and air conditioning systems are set centrally at a consistent temperature for all rooms in the building. For additional comfort, a tower fan for cooling or heating, with a digital thermostat and a remote control, is available in each room, allowing for convenient temperature adjustment to meet individual preferences.Few readersHow do I watch TV shows and movies in my room?
Our rooms are equipped with Apple TV, which offers a variety of streaming apps and information services for guests. Sign into your favorite apps to find your familiar content, or enjoy movies, shows and news on the free apps.Few readersHow do I access the Internet/WiFi?
WiFi is complimentary throughout the property; just connect your device to the Den Hotel & Blind Wolf Guests network, and follow the prompts to access the Internet (no password required). Your connection will remain accessible for 24 hours at a time, and you can reconnect again as needed.Few readersAre kitchen facilities available?
Shared kitchenette facilities are available for guests to use, equipped with a microwave, coffee maker, refrigerator, sink, disposable dishes/utensils/cups (no cookware or cooking utensils), and an eating area. The kitchenettes are located at the end of the hallway on both the first and second floors. Guests are asked to keep the areas clean, and be considerate of other guests.Few readersIs there a guest laundry facility?
While there isn't a guest laundry facility in the hotel, there are several convenient options nearby. Here are a few of them (note this information is sourced from the Internet and may not be current, and is subject to change): - Coachlight Laundromat - 3475 N Broadway, coin laundry. (773) 528-6799 - CD One Price Cleaners - 2815 N Broadway, offers wash and fold services in addition to drycleaning. (773) 296-0834 - Wellington Cleaners - 3011 N Halsted, drop off laundry for wash and fFew readersIs Room Service available for food and drink?
Room Service is not available at The Den Hotel. Shared kitchenette facilities are available for guests to use, equipped with a microwave, coffee maker, refrigerator, sink, disposable dishes/utensils/cups (no cookware or cooking utensils), and an eating area. The kitchenettes are located at the end of the hallway on both the first and second floors. Guests are asked to keep the areas clean, and be considerate of other guests. The Blind Wolf Speakeasy is located in the lower level of the hotel,Few readers